Course Enrolment, Payment & Scheduling Policies

Once your course and training dates have been agreed with us, full payment of the course fee is required to secure your confirmed training dates.

Your training dates are only secured once full payment has been received. This allows us to prepare your trainer schedule, professional business kit and practical arrangements for your training.

• PayNow is available with no payment surcharge.
• Instalment options are available through Atome (3 instalments) and Grab PayLater (up to 12 months, subject to eligibility). Jealash receives the full course amount at booking, while the payment provider may allow eligible customers to spread their repayments. A 7% payment surcharge applies to any payment method other than PayNow.
• Your confirmed course fee includes the professional business kit specified for that course. The 7% surcharge for non-PayNow payment methods will be shown before payment.
• Promotional pricing, when available, will be confirmed with you before payment and applies only to the course and dates agreed.

• Course bookings are personal to the enrolled student and cannot be transferred, given or sold to another person.
• A paid course fee cannot be converted into credit towards a different course, a treatment, or Lash Pod rental.
• If Jealash cannot deliver the agreed training for reasons on our side, we will offer a suitable alternative date first. If no suitable alternative is accepted, the affected amount actually paid and any associated payment surcharge for that affected payment will be refunded. Your statutory rights are unaffected.

All notice periods are counted from the first day of your course.

If you cannot attend your course on the scheduled date, please inform us in writing as early as possible.

14 days or more before the course

You may cancel and receive a refund of your course fee, less a S$300 administrative fee. Alternatively, one date change may be approved without a rescheduling fee, subject to trainer and class availability.

7 to 13 days before the course

Cancellation is non-refundable. If a date change is approved, a S$300 administrative fee will apply.

Less than 7 days before the course

Cancellation is non-refundable. If a date change is approved, a S$500 administrative fee will apply.

On the course day / Failure to attend

If you do not attend your course on the scheduled date without prior approval, the course fee will be forfeited. No cancellation or date change will be allowed.

Important: Date and Time

Once your course date and time have been confirmed, the scheduled time cannot be changed.

If a request to reschedule is approved, the new course date and time will be based on our trainer availability and available training schedule.

Please understand that an alternative date or time cannot be guaranteed.

For an eligible cancellation 14+ days before training, the S$300 administrative fee is deducted from the refund. Rescheduling fees, where applicable, are paid separately and do not reduce the course amount already paid.

Year-End Training Credit bookings are different: after the 7-day Training Credit cooling-off period, any eligible value returned from a cancellation or approved reversal goes back to the Training Credit wallet rather than as cash. See the Year-End Training Credit section below for the Paid Credit / Bonus Credit restoration rules.

If you are unable to attend due to illness, a valid medical certificate or doctor’s note must be provided.

Personal or family emergencies must be notified to us in writing as soon as possible.

All cancellations and requests to change course dates remain subject to the notice periods, administrative fees and terms stated above.

A verbal notification alone will not be accepted as documentation of illness or an emergency.

• Your course must be completed within 6 months of enrolment. After that the enrolment lapses and the fee is forfeited.
• Multi-day schedules are confirmed with you before payment. If you need the training days split, please let us know while arranging the schedule.
• You'll need to bring your model or models on the practical days — see each course page for how many. We advise bringing a family member or a close friend.
• If you cannot bring your own model, please tell us in advance. Subject to availability, Jealash can arrange an in-house model at S$100 per model per non-PMU service or S$300 per model per PMU service. The PMU model fee includes numbing cream and single-use consumables.
• Repeated rescheduling may require you to arrange and provide your own model instead of relying on our in-house model arrangement. This is because models are booked and paid specifically for the original scheduled date and may not be available on a rescheduled date. Therefore, if the original model is unavailable for the new date, you may be required to arrange for another model to stand in.
• Certificates are issued on successful completion of the final assessment.

• If you have any questions about eligibility or participation requirements, please message us before confirming your course.
• No prior experience is required, except for the Refresher course, which is for artists who are already certified.
• Please let us know before training if there are any practical or accessibility considerations we should be aware of so we can discuss the class arrangements with you.
• We reserve the right to decline or end an enrolment where a student's conduct affects the safety of a model, another student or a trainer.

Photography and video recording take place during courses. We use it for teaching, for social media and for promoting the academy.

• If you'd rather not appear, give us written notice — before the course starts is best, but any time before we publish is fine.
• Opting out does not affect your place, your teaching or your certificate in any way.
• Your models are covered by the same choice. Please tell them what to expect and let us know if they'd rather not be filmed.
• We don't publish anything identifiable of a model without their agreement.

• Course notes, manuals, templates and any other teaching material remain the property of Jealash Beauty Studio & Academy.
• They're for your own use. Please don't copy, share, resell or teach from them.
• Work produced during the course — including photographs of it — may be used by the academy for teaching or promotional purposes.
• Your kit is yours to keep once the course fee is paid.

2-week public sale: The Year-End Training Credit promotion runs from 9 October to 23 October 2026, or until the first 30 promotional purchases are taken, whichever comes first. Maximum ONE promotional Training Credit purchase per named student, regardless of who pays. Duplicate purchases may be cancelled and refunded. Jealash checks previous purchases manually; the website does not automatically identify every duplicate across devices or browsers.

Two balances: Each promotion purchase consists of Paid Training Credit (the amount actually paid) and Promotional Bonus Credit (the free bonus). Example: Pay S$1,000 → S$1,000 Paid Training Credit + S$400 Bonus Credit. Bonus Credit is redeemed first.

Bonus validity / 2026 start: Start at least one eligible Jealash course by 31 December 2026 to keep the promotional bonus. Unused Bonus Credit is valid for up to 4 calendar months from the original purchase date. If no eligible course is started in 2026, any unused Bonus Credit expires on 31 December 2026. Multi-day courses may continue into 2027 where later dates form part of the confirmed schedule.

Paid Credit validity: Unused Paid Training Credit remains valid for 6 calendar months from the original purchase date, even if the student does not start a course in 2026.

What Training Credit can pay for: Eligible standard Jealash course tuition only. It cannot be combined with discounted bundles, discount codes or other promotions and cannot be used for payment-method surcharges, model-arrangement fees, rescheduling/cancellation fees, private-date premiums, Lash Pod deposits/rental, treatments or other excluded charges.

Buying credit does not reserve a seat: Buying Training Credit or selecting a course of interest does not reserve a class place. Published-intake bookings remain subject to seat availability and course-entry requirements. Customers who already bought Training Credit should use their original payment reference and must not purchase a second promotional credit.

7-day cooling-off: A 7-calendar-day cooling-off period applies from the original Training Credit purchase date only while the Training Credit remains completely unused and unredeemed. An eligible cooling-off refund returns the base amount actually paid for the Training Credit. Promotional Bonus Credit is cancelled and has no cash value. Any 7% payment surcharge is non-refundable.

After day 7 — no cash refund for change of mind: After the cooling-off period, approved cancellations, rescheduling reversals or other eligible value returns are credited back to the student's Training Credit wallet rather than refunded in cash, less any applicable course-policy fee.

Original type and expiry are preserved: Bonus Credit returns as Bonus Credit and Paid Training Credit returns as Paid Training Credit. Restoring credit does not restart or extend its validity. A Bonus Credit restored after its original expiry remains expired. Where an eligible separate cash top-up had been paid toward a course after the cooling-off period, that top-up is restored as Paid Training Credit, not cash, and follows the Paid Training Credit validity attached to the original Year-End purchase.

Academy-side cancellation: If Jealash cancels or cannot deliver agreed training, Jealash will first offer a suitable alternative and will not cause promotional value to be lost solely because of an Academy-side cancellation. If no suitable alternative is accepted, any refund required under the applicable terms or law will be handled accordingly. Statutory rights are unaffected.

Read the dedicated Training Credit Terms & Conditions →

If you are travelling to Singapore to attend your course, please confirm your training dates with us before making any travel arrangements.

The same payment, cancellation and scheduling terms apply to international and local students.

Confirmed Training Dates

Your training dates will be reserved once full payment of the course fee has been received.

Payment

Full payment is required once your course and training dates have been agreed. Your training dates are secured only after payment has been received.

Cancellation

Cancellations follow the notice periods and administrative fees stated above.

Rescheduling

Any request to change your training dates follows the same notice periods and administrative fees stated above. Any approved rescheduling is subject to our available training dates and times.

Travel and Accommodation

All travel arrangements are the student’s responsibility. This includes flights, accommodation, local transportation and any other personal travel arrangements.

Please allow sufficient time for your travel plans and ensure that you can arrive in Singapore in time for your confirmed course dates.

Visa and Entry Requirements

Students are responsible for checking and arranging their own visa, entry requirements and travel documents for Singapore.

Jealash does not arrange or apply for visas on behalf of students. Please check the requirements applicable to your nationality before making your travel arrangements.

Travel Insurance

We recommend considering suitable travel insurance for your trip, including appropriate coverage for unexpected travel changes or cancellations.

If required, we can provide written confirmation of your confirmed course booking to support your travel or visa arrangements. Providing a course booking confirmation does not guarantee visa approval or entry into Singapore.

Before booking your course, please ensure that you are able to meet the applicable travel, visa, accommodation and entry requirements before making non-refundable travel arrangements.

Lash Pod access is available after you have successfully completed your course. Complimentary graduate sessions cannot be booked or used during your course period.

Graduates who complete one course

You will receive up to 5 complimentary 3-hour Lash Pod sessions, to be used within 30 days after successful course completion.

Graduates who complete two or more courses

You will receive up to 10 complimentary 3-hour Lash Pod sessions, to be used within 60 days after successful course completion.

Booking Deposit

A S$200 refundable booking deposit is required for every Lash Pod booking, including complimentary graduate sessions. The deposit is separate from any rental fee and cannot be used to offset it.

Personal Use

Complimentary Lash Pod sessions are personal to the graduate and cannot be transferred, given or sold to another person.

After Complimentary Sessions

Once your complimentary sessions have been fully used or have expired, the standard Lash Pod rates will apply. Please refer to the Lash Pod page for the latest room rates and booking details.

No Commission

Jealash does not take any commission from what you charge your own clients, whether you are using a complimentary or paid Lash Pod session.